Fees, refunds and payment handling

What is chargeable

• Rental adverts: free.
• Sale adverts: PKR 500 per listing, payable before the advert is published.
• Service commission on a completed deal is separate from the advert fee: 1% of the final sale price on a completed sale, and one month's agreed rent on a completed let. No commission is charged at posting.

How payment is checked

• Payment is verified manually by a person. Once our payment details are configured, the exact instructions and the PKR 500 amount appear in your dashboard.
• You upload a receipt image or PDF and the transaction reference. That upload is evidence, not confirmation.
• Our team either confirms the payment, which publishes an approved advert, or rejects the evidence with a reason so you can correct and resubmit it.
• A listing fee can only be confirmed once, so an ordinary edit to your advert cannot trigger a second charge.
• We do not take card details on this website and we do not hold deposits or rent.

If payment details are not configured yet

Your advert stays pending and nothing is taken from you. You will be asked to contact Gharamaan to arrange payment instead. We will never show invented account details or report a payment as successful when it has not happened.

Refunds

Refund handling for the advert fee has not been finalised, and we are not going to pretend otherwise. There is no automatic refund entitlement stated here, and there is no blanket "no refunds" rule either. If you believe a fee should be returned — for example a duplicate transfer, or a payment for an advert we then rejected — contact us at Info@gharamaan.com or 03019676053 with the transaction reference and we will look at it case by case and tell you the outcome.

Once this is decided by Gharamaan, the rule will be published on this page and applied consistently.

How long an advert stays up

Listing duration and renewal are a configurable setting and have not been fixed yet. We do not apply an expiry date or automatic recurring billing. Your advert stays published until you unpublish it, mark it rented or sold, or we remove it under our listing rules.

Questions about a charge

Contact us with the listing reference and transaction reference. Every payment action is recorded with a time and a reason, so we can check exactly what happened.

Note: this is a plain-language draft prepared for Gharamaan. It has not been reviewed by a lawyer, and the outstanding decisions above should be settled before fees are accepted from the public.